City Bank debit cards, together with a digital wallet, let you make purchases at participating merchants, in app, and online using your mobile device. It's a secure form of payment that makes purchases easier than ever. Our debit cards are supported with the following solutions:
There’s a new layer of communication to keep you informed when it comes to irregular or potentially fraudulent activity on your debit card. We now text customers in the event there is any irregular or fraudulent activity as we take precautions on your behalf to temporarily deactivate your GTI debit card.
You will receive a text message that will allow you to confirm or deny fraud with a simple “YES” or “NO” reply. If the activity is valid, you will be asked to contact GTI for further assistance. If you fail to respond within 5 minutes after the text notification has been delivered, an automated call from our Fraud Center will contact you asking you to confirm or deny any fraud. However, texts generated from a failed transaction due to restrictions will not be followed by phone call. Additionally, this service is not associated with BNK-N-GO, our text-based mobile banking product. It's the latest solution to help you better manage your finances and keep you in the know as we monitor debit card activity in the fight against fraud. Remember that we will never ask for personal identifiable information though text.
GTI MasterCard Debit Cards have some added benefits worth noting. With enhanced features and benefits, customers can turn good deals into great ones by adding value to purchases large and small with convenience, protection and more. Welcome to a faster, safer, more convenient way to pay.
MasterCard® is a registered trademark of MasterCard International Incorporated. *The descriptions of the listed benefits and enhancements are summaries only. Certain terms, conditions and exclusions apply. The information is provided on “AS IS” basis and for your informational purposes. It is not a specific recommendation for any particular action or investment and should not be relied upon in whole or in part as the basis for decision making or other purposes.
Doubles the time period and duplicates the coverage of the original manufacturer's or U.S. store brand warranty for a maximum of one year.
If you find a lower price within 60 days of purchase Price Protection guarantees you the best price on products purchased with an eligible card by refunding the difference.
Provides up to $250 per product, if you become dissatisfied with the product within 60 days of purchase and the merchant will not accept a return.
Receive around-the-clock customer service assistance with lost and stolen card reporting, emergency card replacement, emergency cash advance, as well as assistance with locating ATMs and help with card-related questions.
Identity Theft Resolution Services can help you resolve the situation promptly if your identity gets stolen. You get an ID Theft Affidavit and an ID Theft Resolution Kit as well as access to a number of services, including credit bureau notifications. You also have access to 24-hour specialists who will lock out all of your reported cards and documents and, if needed, can even coordinate a conference call with your card issuer. Call 1-800-MasterCard to learn more.
You pay only for the purchases you have authorized on your MasterCard, and you won't be held liable in the event of an unauthorized purchase. This coverage extends to purchases made in stores, over the phone or online.